Category Archives: Our Team

New Clinical Care Manager in Arizona

ImageShannon joined the AdvisaCare team January 1st of this year and is responsible for overseeing patient care at our Phoenix, Arizona branch. She brings with her 7.5 years of rehabilitation experience from her work at Craig Hospital in Englewood, Colorado and is currently enlisted in the Army Reserves.  She has a strong background in spinal cord injury rehabilitation and disability care.  It is our privilege to introduce Shannon King, AdvisaCare newest Clinical Manager.

Tell us a little about you…

I started at Craig when I was only 18 years old. I worked there as a CNA for 2 years on the less acute Spinal Cord Injury (SCI) floor (3 East) while I completed my RN. Once I completed my RN, I transferred over to the acute SCI floor (3 West) and worked there for 5 ½ years. I was also a night shift charge nurse and the hospital IV expert which meant that if there was ever a code no matter where I was, I got paged overhead.

What an amazing experience! I learned so much from simply talking to my patients while listening to and asking questions of the other nurses, CNAs and respiratory therapist all over the hospital.

Philosophy on rehabilitationShannon and patient

I always joke that psych nurses ask you how you feel and a rehab nurses tell you, “you can do this yourself”. The best rehab nurses are the combination of the two. You have got to know when to push and when to pull. This means being able to read your client’s needs and encourage them from where they now are in order to get them to where they want to be.

I truly believe that I was born to be a rehab nurse. This means advocating for my patients but most importantly teaching them to advocate for themselves. Knowledge is power and the more a patient knows about their disability and their own bodies the better they can direct their care. And of course that is the ultimate goal, complete independence. I think sometimes people think that independence means being able to do everything yourself, but, post SCI independence is being able to be responsible for all aspects of you life, even if you have to direct/delegate a task.

So from the bottom of my heart, with all the support and encouragement I can muster, you CAN do this yourself!

What does Craig hospital mean to you

Craig was my home and my family for so long. I will always remember it like the house I grew up in, with the same fondness and pleasant memories. The things that I learned there shaped my vision for my own future and taught me, as Craig says, “The Strength of Family”.  It is this knowledge and spirit that I bring with me as I transition to AdvisaCare.


I am a wife and mother as well as a nurse. My son is the most adorable, most intelligent, 7 month old I have ever met. (Could I be biased by the fact that I am his mother?)

ArmyMy husband is the most supportive, kindest man I have ever met. It is with his support that I completed my Bachelors in Nursing, my Masters in Nursing, obtained my certification as a rehabilitation nurse and now he is supporting me as I apply for Doctoral programs. Did I mention that he also supports me as I serve as a nurse in the Army Reserves…Huah!

What an amazing man that will support me in everything that I do and what an amazing man who will stay home with our son and take care of everything at home. I am so blessed!

Your goals for AdvisaCare

My goal is to optimize quality of life for all of our clients. This includes providing superior care, educating the public and other health care professionals as well as partnering with advocacy groups to make sure that each client’s holistic needs are met to the best of our abilities. I would love to be able to use my passion and knowledge to serve people with disabilities. AdvisaCare and its CEO, Kris Skogen, have an amazing vision that I share!

What does a Clinical Care Manager do?

I ensure that AdvisaCare, Arizona provides excellent care. I provide oversight and supervision to all services we provide throughout the State of Arizona. I personally meet with clients and families to discuss the whole picture (health, support, employment, education, home disposition, supply, Doctors and Specialists). I truly enjoy getting to meet patients in their home because that is the best way to learn their story and assess their personal needs from self care to transfers, showers, home modifications, and case management.  I learn about different organizations available in the community like the Arizona Spinal Cord Injury Association and Raising Special Kids and recommend these resources to ensure a sense of community and support. At AdvisaCare, our mission is to help our clients maintain optimum health and independence.

Featured AdvisaCarian: Tracy Montgomery

Congratulations to Tracy Montgomery, West Michigan Regional Manager, on her appointment to the Grand Rapids/Kalamazoo Board of the Case Management Society of America, a national organization dedicated to advocating for patient well-being and improved care.  As Secretary, she will have greater local and national visibility, assisting the President in her duties, keeping records of meetings, and networking with key individuals in the practice of case management.  When asked what this new role means for her, Tracy answered,

I can now be an influential voice on the Board and in the field of case management. I have the opportunity to really make a difference, not just for my self, but for my company as well.

Tracy joined the AdvisaCare team about 13 and a half years ago.  A staff nursing hopeful, Tracy had many years of experience in the health care delivery field, managing an office of a 6-division company and then working as an LPN and MDS Coordinator.  Although she was looking for a part-time position, her experience in management and health care delivery meant that she would become Branch Manager of our Kalamazoo office.  With her knowledge and patient, proactive nature, she grew into her new role of West Michigan Regional Manager and has helped open a number of AdvisaCare branches across the country.  She has worked to expand the scope of care to brain injuries and spinal cord injuries.

Tracy is a Certified Brain Injury Specialist, the first in the company to complete the nationally recognized CBIS program.  “The CBIS program is important for case managers,” she explains, “because it prepares you for working with families of brain injured patients, among other things.  The administration of care is more involved than one might think: families often go through more stages of grief and coping than the usual individuals recovering from trauma.  Being able to understand the stage an individual or family member is at helps to provide better communication and empathy.”

CBIS training also arms care providers against the behavioral challenges that accompany brain injury.  Without CBIS training, care providers can feel frustrated and underprepared and may be apt to blame the person for his or her behavior instead of the brain injury.  The training and experience from working with brain injured patients has helped Tracy be an effective mentor and go-to person for our caregivers and has enabled her to be an advocate for clients.

The mission of the Grand Rapids/ Kalamazoo CMSA is to advance the practice of Case Management and support the evolving needs of the individual Case Managers in West Michigan through education, networking and the promotion of practice standards.

This is her 3rd year as a member and she is very excited by her new appointment.  We are proud of Tracy’s accomplishments and look forward to seeing what opportunities arise for her in 2012.  To send her a shout-out, leave a comment below or on our Facebook page!